Reminder that if you have any other devices like cameras or doorbells, you'll need to reconnect them if you had changed your wireless network name and password as I had. Select the 2.4GHz network from the list of. iPhone / iOS Wi-Fi Settings: Go to Settings on your iOS device. The base should reconnect to your Wi-Fi automatically. If your phone is currently connected to a 5GHz network and you have a 2.4GHz network available, please use your phone’s Wi-Fi settings to switch the network before trying to connect the Base Station to Wi-Fi again. Unplug the cord, replace the 4th battery you removed, twist the base back on and secure with the small screw. It sends alarm signals to the monitoring center with a built-in cellular connection and includes a back up battery that lasts up to 24 hours and a loud, 95 dB siren. It was connected to my Wifi ( I could see it connected on my router list of connected devices) but would not connect to the internet to allow a system update from SimpliSafe. The new Wi-Fi network appeared in the keypad in the System Settings and I was able to connect. The Base Station is the brains of the system. Thursday, December 30th, 2021 2:55 PM Base Station AND Keypad Now Not Working Hello All Several weeks ago I described the inability of my Base Station to update. Without replacing the battery (and I left off the cover) plug the power back into the base. In the base station, unplug the power then remove the small screw in the base and twist the base open. Here is what they asked me to do in just three steps. ![]() I could get it to connect so I called Simplisafe Support. With earlier problems connecting I had reset the Wi-Fi router and a Wi-Fi point to factory settings and created new network names and passwords (don't use symbols in your Wi-Fi password). ![]() I replaced a Simplisafe base station and neither the keypad nor the Simplisafe iOS app could find the new network and guest network I had set up.
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